50+
Salesforce Implementations
30+
SAP Projects Delivered
95%
On-Time & On-Budget Rate
DACH+
Global Markets Served
Salesforce
CRM, Service, Marketing & Commerce Clouds
Sales process design, CPQ, Service Cloud, Marketing Cloud automation, and Salesforce Data Cloud — certified from design to hypercare.
- Sales Cloud
- Service Cloud
- Marketing Cloud
- CPQ
- Data Cloud
SAP
S/4HANA, SAP CX & Integration Suite
Greenfield S/4HANA implementations, ECC migrations, SAP CX (C4C) rollouts, and SAP Integration Suite for connecting your enterprise ecosystem.
- S/4HANA
- SAP CX / C4C
- Integration Suite
- BTP
- SuccessFactors
Salesforce Practice
Every Salesforce Cloud,
from design to adoption
We don’t just configure Salesforce. We design sales processes, align your CRM architecture to your business model, and ensure your team actually uses what we build.
Sales Cloud
Sales Process Design & CRM
Lead-to-cash process design, territory management, forecasting, CPQ, and Sales Cloud optimisation for complex B2B sales cycles – designed for Global multi-currency, multi-entity needs.
- Lead scoring and routing automation
- CPQ for complex product configurations
- Multi-currency and multi-entity support
- Pipeline and forecast dashboards
Service Cloud
Customer Service Transformation
Omnichannel service desk, case management, knowledge base, and field service automation – with AI-powered routing and suggested responses integrated directly into agent workflows.
- Omnichannel routing (email, phone, chat)
- Einstein AI case classification
- Self-service portal (Experience Cloud)
- SLA management and escalation rules
Marketing Cloud
Marketing Automation & Journeys
Email, mobile, and advertising automation via Marketing Cloud – with GDPR-compliant consent management, audience segmentation, and full-funnel attribution reporting built in.
- Journey Builder for automated nurture sequences
- GDPR consent management integration
- Lead scoring and MQL handoff to Sales Cloud
- Attribution and campaign ROI reporting
Integration
Salesforce + SAP & Data Integration
Real-time and batch integration between Salesforce and your SAP backend – orders, accounts, pricing, and inventory synchronised without manual data entry or ETL lag.
- Salesforce ↔ SAP S/4HANA bidirectional sync
- MuleSoft and native Salesforce APIs
- Customer 360 from CRM + ERP data
- Real-time order status in Salesforce
Salesforce Data Cloud
Unified Customer Data Platform
Activate Salesforce Data Cloud to unify customer identity across CRM, ERP, website, and marketing – enabling truly personalised engagement and AI-powered next-best-action.
- Identity resolution across all systems
- Real-time segment activation
- Einstein AI predictions on unified profiles
- GDPR-compliant data residency options
Health Check & Rescue
Salesforce Org Rescue & Optimisation
Is your Salesforce org a mess of technical debt? We audit, clean, and optimise over-customised orgs — improving performance, reducing licence costs, and restoring user adoption.
- Org health audit and remediation plan
- Technical debt cleanup and refactoring
- User adoption assessment and training
- Licence optimisation analysis
SAP Practice
SAP S/4HANA
without the horror stories
SAP implementations have a notorious failure rate. We’ve spent years understanding why — and building a delivery model that avoids every common trap.
S/4HANA
S/4HANA Greenfield & Migration
New S/4HANA implementations and migrations from ECC – with business process redesign, data migration strategy, and change management built into the delivery model.
- Business process redesign using SAP Best Practices
- Data migration and cleansing strategy
- Custom code adaptation for S/4HANA
- RISE with SAP cloud deployment option
SAP CX
SAP CX & Commerce Cloud
SAP Customer Experience suite (SAP Sales Cloud, Service Cloud, Commerce Cloud) and C4C implementations for manufacturing and B2B companies switching from legacy CRM.
- SAP Sales Cloud (C4C) configuration
- SAP Commerce Cloud B2B rollout
- Integration with SAP S/4HANA backend
- Migration from SAP CRM on-premise
SAP BTP
SAP BTP & Integration Suite
Build custom extensions, integrations, and automation on SAP Business Technology Platform – without touching your SAP core. The clean core approach for sustainable extensibility.
- SAP Integration Suite (iFlow development)
- SAP Build Apps for mobile field apps
- Clean core extension strategy
- Third-party system integration via BTP
The Differentiator
We do both.
That changes everything.
Most SI partners specialise in one platform. Our dual expertise in both Salesforce and SAP unlocks integration scenarios that single-platform partners can’t handle.
Salesforce ↔ SAP Integration
The most common integration challenge for Global manufacturers and distributors – keeping Salesforce CRM in sync with the SAP system of record for accounts, pricing, orders, and financials.
- Account and contact sync: Salesforce CRM master, SAP customer record slave — with automated MDM reconciliation
- Opportunity to sales order: won opportunities in Salesforce trigger sales order creation in SAP S/4HANA via BTP integration
- Pricing and availability: real-time SAP pricing and stock availability surfaced in Salesforce CPQ
- Invoice status: SAP invoice status reflected in Salesforce service cases for accounts receivable visibility
Combined Customer 360
True Customer 360 requires data from both platforms. We architect the data model and integration layer that enables your business to see the full customer picture – from first touch to payment.
- Unified customer profile: CRM engagement data + ERP transaction history in a single view
- Account health scoring: built on Salesforce using SAP financial data (payment history, order volume, returns)
- Marketing suppression: exclude SAP customers with open disputes from Marketing Cloud campaigns
- Field service: Salesforce Field Service integrating with SAP plant maintenance and spare parts inventory
Implementation Methodology
Why our projects succeed
Fit-Gap Analysis
We map your business processes against standard platform functionality before any configuration begins – identifying true gaps vs. configuration options.
Prototype-First
A working prototype in the platform within 3 weeks – giving business stakeholders something real to review and approve before we build everything.
Clean Core
Zero hard customisations. All extensions via standard APIs and BTP/Apex – so you can upgrade your platform without breaking everything we built.
Change Management
We run user acceptance workshops, train-the-trainer sessions, and adoption tracking for 90 days post-go-live. Technology without adoption is waste.
Hypercare
Dedicated support during the critical first 30 days post-go-live, with a named consultant available same-day for production issues.
Client Story
Proof that it works
“After two failed Salesforce projects with other partners, HANS IT delivered in 14 weeks what we’d been trying to achieve for three years. The SAP integration was flawless.”
— VP Sales Operations, German Manufacturer (DACH Region) • SAP S/4HANA + Sales Cloud implementation
14wk
Full Sales Cloud + SAP integration delivered
92%
User adoption rate at 60 days post-launch
€1.4M
Annual savings from automated order processing
0
Data issues in SAP ↔ Salesforce sync
Ready for a Salesforce or SAP project done right?
Talk to a certified consultant – not a salesperson. We’ll assess your requirements, flag risks, and tell you honestly whether HANS IT is the right fit.
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Ideas in Action/Insights. Ideas.
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